Public Gives MSHP 93.9% Approval Rating

October 23, 2020

According to the recent public opinion survey the Missouri State Highway Patrol is fulfilling its mission of service and protection. Colonel Eric T. Olson, superintendent of the Missouri State Highway Patrol, is pleased to announce the results of the 2020 Public Opinion Survey. Although the response rate increased with the use of a web-based survey compared to the mail-in survey, limitations must be considered when interpreting such results. Because the web link was available to all people with access to a computer, there was no control over respondents, thus producing a non-random sample. A total of 2,476 people responded to the survey from August 1 to 31, 2020. It is important to note the survey relied entirely on voluntary responses, and included 1,944 Missouri residents, 64 nonresidents, and 468 respondents who did not disclose this information.

The responses were analyzed and produced the following findings:

* 93.9% of the respondents gave the Patrol a good or excellent overall rating.

* 94.3% indicated appearance, attitude, and demeanor good or excellent.

* 94.1% of the respondents reported the overall competence of MSHP employees to be good or excellent.

* 51.3% of the respondents reported having had direct contact with the Patrol.

* 89.8% of those respondents who had direct contact with the Patrol reported a good or excellent experience.

* 80.1% of respondents indicated enforcing criminal law was the most important duty performed by the MSHP. Detecting/deterring the flow of illegal drugs (73.3%) and traffic crash investigation (70.7%) followed as being very important duties of the MSHP.

* 73.5% of respondents indicated MSHP officers are doing an effective to very effective job at deterring alcohol-related boating crashes.

* 88.3% approve of DWI saturation patrols and 84.6% approve of sobriety checkpoints being used to detect and remove intoxicated drivers from Missouri roadways.

“I appreciate all those who took the time to respond to the Missouri State Highway Patrol’s Public Opinion Survey,” said Colonel Olson. "Your feedback will help us evaluate how we serve and protect. We take our mission seriously, and are proud to serve as your Missouri State Highway Patrol."

The 2020 Missouri State Highway Patrol Public Opinion Survey is available in its entirety on the Patrol’s web site: The survey can be found in the top left corner of the home page.

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